Jubilee House

Jubilee House nursing home accommodates up to 48 people with physical needs and dementia, with 35 residents receiving care during inspection. The service demonstrates exceptional person-centred care, with staff and management ensuring residents and families are central to all decision-making about care. Staff treat people as individuals, considering their life experiences and preferences when planning care, and relatives are actively involved as essential members of the care team.

The home provides a strong culture of dignity and compassion, with staff going beyond basic care requirements to understand residents' backgrounds and offer activities that reflect their interests and importance to them. A range of activities are available both within the service and externally. Staff provide sensitive end-of-life care, ensuring residents' final wishes are respected and fulfilled where possible. The service excels at supporting people to live their lives to the fullest.