St Catherine's Care Centre Limited

Old Portsmouth Road, Artington, Guildford, Surrey, GU3 1LJ

01483531181

Care Type

Nursing Care

Inspection date

17 November 2023

Provider

St Catherines Care Centre Limited

Beds

34 beds

About St Catherine's Care Centre Limited

St Catherine's Care Centre Limited is a nursing care home based in Surrey, offering families in the area a local option when looking for professional support for their loved ones. The team there understands how significant this decision can be, and aims to provide a setting where residents can feel comfortable and looked after. For families beginning their search, it can help to visit in person to get a genuine sense of the home and the people who work there.

St Catherine's Care Centre provides nursing care for up to 34 people, including those with physical disabilities, sensory impairments, and dementia. At the time of inspection, 29 people were living at the home. However, staffing levels were inadequate to meet people's needs.

Several residents reported having to wait for care, and relatives expressed concerns that their family members were not receiving timely support. Call bell records confirmed people sometimes waited significant periods before staff responded. Staff themselves acknowledged difficulty responding promptly to requests.

Risk management was inconsistent. When weight charts showed one person had experienced significant weight loss, no action was taken in response. While care plans identified some people as needing regular repositioning to prevent pressure damage, care records did not demonstrate this was happening as frequently as required.

Additionally, medicines were not always managed safely. Three of seven relatives who completed satisfaction surveys in 2023 stated the home was not well-staffed.

Source: CQC inspection report, 19 December 2023

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 34 places — this is not a vacancy count
Registration checked: Registered · GU3 1LJ

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 19 December 2023. Latest inspection date recorded: 17 November 2023.

Safe: Requires improvement
EffectivePublished 29 March 2022: Good
CaringPublished 29 March 2022: Good
ResponsivePublished 29 March 2022: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read St Catherine's Care Centre Limited's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting St Catherine's Care Centre Limited, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit St Catherine's Care Centre Limited, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund St Catherine's Care Centre Limited's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees