Hydon Hill - Care Home with Nursing Physical Disabilities

Clock Barn Lane, Godalming, Surrey, GU8 4BA

01483860516

Care Type

Nursing Care

Assessment date

7 December 2023

Provider

Leonard Cheshire Disability

Beds

40 beds

About Hydon Hill - Care Home with Nursing Physical Disabilities

Hydon Hill is a care home with nursing in Surrey, providing nursing support for people with physical disabilities, learning disabilities or acquired brain injuries. Further detail on the CQC's most recent findings is set out below.

Hydon Hill is a care home with nursing for people with physical disabilities, learning disabilities or acquired brain injuries. The CQC rated it Requires Improvement overall. Inspectors found staff were kind and people's basic care needs were met, but some practices were undignified and institutionalised, and people with a learning disability were not always supported to have choice, control or independence in their daily lives.

Breaches were found relating to safe care, governance, personalised care, dignity and respect, and mental capacity. Activities were inconsistent, limited by staff shift patterns and a lack of evening or weekend transport, and people with communication needs were not always helped to have their voices heard. The provider had not made improvements identified at the previous inspection.

Source: CQC assessment, 5 April 2024

Specialist Care

Learning disabilitiesOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 40 places — this is not a vacancy count
Registration checked: Registered · GU8 4BA

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 5 April 2024. Assessment date recorded: 7 December 2023.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 5 April 2024. References to “we” mean CQC. It describes findings at that time.

Hydon Hill is registered to provide accommodation and personal care for people who may have a nursing need, a disability, learning disability or an acquired brain injury. Our assessment commenced on 3 January and was completed 9 January. As part of our assessment methodology for people with a learning disability and autistic people, we assess if services are meeting the Right Support, Right Care, Right Culture (RSRCRC) statutory guidance. This includes: Right support: Model of care and setting maximises people's choice, control and independence. Right care: Care is person-centred and promotes people's dignity, privacy and human rights. Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. At our last inspection, we identified the service needed to make improvements to meet these principles as some people’s choice and control over their lives was not maximised. During our recent assessment, we found that the service had not made the improvements required in this area and was still not meeting the RSRCRC guidance. At our last inspection we identified breaches of Regulation 12 (Safe care and treatment), Regulation 17 (Good governance) and Regulation 18 (Staffing) of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. During our assessment we found the provider was no longer in breach of Regulation 18 but further improvements were required in this area. We also identified the provider had not made the required improvements and was still in breach or Regulation 12 and 17. During our latest assessment we identified breaches of Regulation 9 (Personalised care), Regulation 10 (Dignity and respect) and Regulation 11 (Mental Capacity) of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Safe: Requires Improvement
Effective: Requires Improvement
Caring: Requires Improvement
Responsive: Requires Improvement
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Caring: How do staff protect privacy, dignity and each person’s choices?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Hydon Hill - Care Home with Nursing Physical Disabilities's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Hydon Hill - Care Home with Nursing Physical Disabilities, consider asking...

1.How many qualified nurses are on duty overnight and at weekends?
2.How do you manage a resident's relationship with their GP and hospital team?
3.What is your approach when a resident's condition deteriorates quickly?
4.What additional charges apply beyond the weekly fee?
5.How do you approach end of life care and involve families in those decisions?

5 Things to Look For on Your Visit

When you visit Hydon Hill - Care Home with Nursing Physical Disabilities, look out for...

1.Is the nursing station visible and staffed, or hard to find?
2.Do staff respond promptly when a resident needs attention?
3.Are call bells answered quickly or left ringing?
4.Does the home feel calm or rushed and understaffed?
5.Are residents' medical records and care plans visible and up to date?

Could the NHS fund Hydon Hill - Care Home with Nursing Physical Disabilities's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees