Puttenham Hill House Care Home

Puttenham, off Hogs Back, Guildford, Surrey, GU3 1AH

01483810628

Care Type

Nursing Care

Inspection date

23 August 2021

Provider

Bupa Care Homes (BNH) Limited

Beds

30 beds

About Puttenham Hill House Care Home

Puttenham Hill House Care Home sits in the beautiful Surrey countryside, offering families a peaceful and welcoming setting to explore for their loved ones. The home has a warm, homely atmosphere that many families find reassuring when taking those first steps toward finding the right care. With its roots in the local community, it aims to be a place where residents can feel comfortable and valued.

Puttenham Hill House Care Home provides personal and nursing care for up to 30 older people living with dementia and physical disabilities across three separate units. At inspection, the home was caring for 23 people. Staff deployment was ineffective, leaving people at risk, and although staff were aware of care-related risks, these were not always managed safely.

Quality assurance was not consistently effective, and the provider had not maintained robust oversight, resulting in a deterioration of care standards since the previous inspection.

Despite these concerns, people were supported to have maximum choice and control in their lives, with staff using the least restrictive approaches in their best interests. People had access to health care professionals, and residents and relatives praised staff for being kind and caring. Safety checks were in place and fire protection plans were established.

Source: CQC inspection report, 1 October 2021

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 30 places — this is not a vacancy count
Registration checked: Registered · GU3 1AH

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 1 October 2021. Latest inspection date recorded: 23 August 2021.

Safe: Requires improvement
Effective: Requires improvement
CaringPublished 25 October 2018: Good
ResponsivePublished 25 October 2018: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Puttenham Hill House Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Puttenham Hill House Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Puttenham Hill House Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Puttenham Hill House Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees