Jubilee Care Home

The following is CQC's published account of its assessment, published 14 May 2024. References to “we” mean CQC. It describes findings at that time.

Jubilee Care Home provides accommodation and personal care for up to 59 people. The service was also registered to provide nursing care; however, this provision was not in use at the time of our visit. At the time of our assessment there were 55 people using the service. Some people were living with dementia. This assessment took place between 18 March 2024 and 8 April 2024. The assessment was triggered by concerns we had received about the service. At the time of our inspection there was registered manager in post. The provider had made improvements to the governance systems since our last inspection. Systems had been effective in identifying concerns and putting them right. Some new systems had been implemented by the registered manager and required further embedding into practice. The provider had also made improvements associated with risk management. People received support which was carefully planned to meet their needs. Care plans and risk assessments were informative and in line with people’s preferences. People had access to enough numbers of staff who were skilled and knowledgeable in meeting their needs. Staff were recruited safely and had pre-employment checks to determine their suitability for employment. The provider ensured people received safe care and were protected from the risk of abuse. Accidents and incidents were monitored so that trends and patterns could be identified, and future risks mitigated.