Joseph House

The following is CQC's published account of its assessment, published 10 April 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 3 October 2024 to 12 November 2024. We carried out unannounced visits to the service on 3 and 17 October (this visit being in the evening) and our final visit was 12 November. An expert by experience carried out calls to 6 people’s relatives and family members on 8 October 2024. Joseph House is a care home providing accommodation and care to people with learning disabilities and older people. The service was rated Good overall at our last inspection, which was carried out under our previous methodology. The rating has reduced to Requires Improvement overall. We found oversight of some people’s health needs, staff knowledge and skills, fire risks and some consent issues required a more robust approach. The culture of the service was risk averse. Staff were kind and caring and did their best to keep people safe, but people were not always encouraged to develop and fulfil their potential. There was a high proportion of agency staff which made oversight more challenging. We received feedback from 3 health and social care professionals who work closely with the service. Feedback was mixed and one professional expressed concerns over the institutionalised culture at the service. We have judged these issues to constitute a breach of regulation relating to governance and have asked the provider to update the action plan they have already provided to us, showing how they will make improvements to the service. They have been very responsive to our feedback and immediately began to address the issues we identified.