Jane House

The following is CQC's published account of its assessment, published 31 October 2024. References to “we” mean CQC. It describes findings at that time.

Date of assessment 2 July to 2 September 2024 An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. The service had declined since the previous assessment. The service is now rated requires improvement. We found three breaches of the legal regulations relating to governance, and dignity and respect. Staff did not always assess risks to people’s health and safety. Governance systems and management oversight were not effective in identifying or addressing areas for improvement. The culture of the service did not ensure people were always treated with dignity or respect. However, there were enough staff to ensure people’s safety and meet their needs. People’s care experiences were used to inform care planning and review. Learning was used to improve service delivery. People used community facilities and lived in environments that were adapted to their needs and safety. Where people were deprived of their liberty this was done in accordance with the law. We have asked the provider for an action plan in response to the concerns found at this assessment. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted.