Jah-Jireh Charity Homes Wigan

The following is CQC's published account of its assessment, published 9 January 2026. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 14 – 28 October 2025.

Jah-Jireh (Wigan) provides accommodation and personal care for up to 47 older people who are of Jehovah’s Witnesses faith, some of whom are living with dementia. Accommodation is provided over 2 floors with residential, nursing and dementia units. At the time of our inspection there were 42 people using the service.

The provider was previously in breach of the legal regulations in relation to good governance. Sufficient improvements were not found at this assessment, and the provider remained in breach of this regulation.

The inspection was carried out by 2 adult social care inspectors, pharmacist inspector and an expert by experience. An expert by experience is someone who has personal experience of caring for people in this type of service. During the inspection we spoke with the home manager, 5 care staff, 7 people living at the home and 2 visiting relatives.

We inspected this service due to the length of time since our last inspection and the rating which was Requires Improvement. The provider was in breach of regulations 12 and 17 regarding safe care and treatment and good governance.

Not all risks were managed effectively. We observed some bedroom doors were held open by inappropriate means which would prevent them from closing in the event of a fire. Not all wardrobes were secured to walls meaning there was a risk they could fall on people, this was rectified during the inspection. Radiators did not have covers on them meaning people could potentially burn themselves accidentally. A plan was put in place for these to be installed.

Parts of the home environment were not well maintained including stained carpets, and damaged walls, all of which present an infection control risk. A refurbishment plan was in place for these areas to be improved. There were enough staff to care for people safely and appropriate recruitment checks were in place. Staff supervisions and appraisals had fallen behind in 2025, although the home manager was looking to re-establish these throughout the staff team.

Mental Capacity Act (MCA) assessments were not always completed where restrictions were in place, to demonstrate decisions were in people’s best interest. This included the use of mats and bedrails in people’s bedrooms. The home manager told us these were put in place after the inspection.

Some care plans lacked important information about people’s needs, for example the settings for their airflow mattress to ensure it provided adequate pressure relief. Accurate records about the care people received were not always maintained regarding oral hygiene, re-positioning and when thickener was added to people’s drinks. Robust quality assurance processes were not in place to ensure any shortfalls were identified and acted upon in a timely way.

People told us they felt safe living at the home. Accidents and incidents were monitored, with analysis completed to promote any future learning. We saw good examples of partnership working with other agencies to ensure people’s safety.

Everybody we spoke with told us they were happy with the care provided and people’s independence was promoted where necessary.

The feedback we received from everybody we spoke with was that the service was well-led and that the new home manager was making visible changes. Staff said they enjoyed their roles and working at the home.