Imperial Lodge

268 Lansbury Drive, Hayes, Middlesex, UB4 8SN

02085812510

Care Type

Residential Care

Assessment date

17 June 2024

Provider

Imperial Lodge

Beds

10 beds

About Imperial Lodge

Imperial Lodge is a residential care home in Hillingdon, providing support to adults with mental health needs and substance misuse problems. The findings below set out what CQC inspectors observed during their most recent visit.

Imperial Lodge is a care home for up to 10 adults with mental health needs and substance misuse problems. Eight people were living there when inspectors visited. The home had previously required improvement due to issues with staffing, staff recruitment checks and governance, but the CQC found these had since been addressed.

Inspectors found most areas of the service were well managed, with people feeling safe, well supported and involved in decisions about their care. Some concerns remained around infection prevention and control and medicines management, which staff began addressing during the visit. The home is now rated Good overall.

Source: CQC assessment, 13 August 2024

Specialist Care

Mental health

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 10 places — this is not a vacancy count
Registration checked: Registered · UB4 8SN

Registered care categories

Mental health conditions; Substance misuse problems.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 13 August 2024. Assessment date recorded: 17 June 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 13 August 2024. References to “we” mean CQC. It describes findings at that time.

Imperial Lodge is a care home for adults with mental health needs and substance misuse problems. Up to 10 people can live at the service. At the time of our assessment, 8 people were living there. The assessment started on 11 July 2024 and ended on 15 July 2024. We carried out an unannounced visit to the service on the 15 July 2024. The assessment was carried out to follow up on concerns identified at our last inspection (23 January 2024) when we identified breaches of Regulations relating to staffing, fit and proper persons employed and good governance. The rating at the last inspection was requires improvement. At the assessment of July 2024, we found the provider had made the required improvements relating to staffing, fit and proper persons employed and good governance. We identified some concerns relating to infection prevention and control and medicines management. We discussed these with the senior staff on duty who took action to start to address some of these concerns. We found most areas of the service were well managed and people were safe and well supported.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Imperial Lodge's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Imperial Lodge, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Imperial Lodge, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Imperial Lodge's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees