Hope Green Residential Home

Hope Green Residential Home provides personal care to 46 people aged 65 and over across two separate households, with capacity for up to 54 residents. The service has recently strengthened its governance systems to monitor care quality, though some areas still need development. Staff must ensure the home maintains consistent cleanliness standards and that people receive all prescribed medicines, including topical creams, exactly as directed. Most medicines are managed safely.

The home has experienced several management changes recently, which has affected consistency in how the team responds to relatives' concerns. Despite improvements in oversight, the service recognises the need to build stronger relationships between management and families to address concerns more promptly and effectively.