Hope Green Residential Home

Hope Green Residential Home provides personal care and support to older people, including those living with dementia, for up to 54 residents. The CQC rated the service Requires Improvement overall, identifying breaches of regulations relating to safe care and treatment and good governance. Inspectors found unclean or poorly maintained areas, unmanaged environmental risks, gaps in staff training, weak recruitment checks, and inconsistent medicines management.

Care records were not always accurate or up to date, and risks were not always well managed. Feedback from residents was mixed, with some reporting slow call bell response times, though many said staff were kind and knew them well. Some improvements had been made, but governance systems had not consistently identified or addressed ongoing concerns.