Holmes House Care Home

Holmes House Care Home provides personal care to 44 residents, some living with dementia, across two floors. However, the home faces significant safety concerns. Environmental risks have not been fully assessed, placing residents at risk of harm. Medicine management is inconsistent, meaning people may not receive their prescribed medicines as intended. Infection prevention control measures are inadequate and require further development to protect residents from infection.

Safeguarding incidents are reported and recognised by staff, but action is not always taken to prevent recurrence, limiting learning and increasing the risk of repeated incidents. Relatives report they are not consistently involved in planning and reviewing their family members' care. The service appropriately refers residents to health and social care professionals when needed, though feedback about communication from these professionals is mixed. Recent management changes have improved governance systems, with senior leadership currently supporting the home to enhance care quality and safety.