Hilton Brook House

People living at Hilton Brook House reported being happy and contented, with staff respecting their choices and encouraging independence. The service assessed people's needs carefully and staff used these records to provide consistent, personalised care. People were protected from harm through risk management by staff who knew them well. The registered manager was visible and approachable, and both residents and staff felt the service was well-led by a pro-active management team committed to continuously improving care.