England

Rated:OutstandingResidential

The Croft Residential Home

20 Castlecroft Road, Finchfield, Wolverhampton, West Midlands, WV3 8BT

01902380022

Care Type

Residential Care

Inspection date

23 January 2020

Provider

Croft Residential Limited

Beds

24 beds

How this home compares nearby

Of 55 care homes for older people within 5 miles, none are rated higher by CQC, none are the same and 55 are lower.

42 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 21 October 2026. How we compare homes | See the nearby homes

Rating history

GoodFeb 2015
OutstandingAug 2017
OutstandingMar 2020

Improved from Good to Outstanding in 2017.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Croft Residential Limited runs in England.

Average care home fees in the West Midlands: £912 a week for residential care and £1,308 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About The Croft Residential Home

The Croft Residential Home is a residential care home in Wolverhampton, providing personal care for older adults. Further details from the CQC's most recent inspection are set out below.

The Croft is a residential care home providing personal care to 22 people aged 65 and over, with capacity for up to 24 residents. The service operates across two floors in one adapted building. People and their relatives hold the management and staff in high regard, with residents receiving care in an exceptionally kind and warm way.

Staff afford people a high level of dignity and respect, giving them time to express their wishes, views and feelings while promoting choice and ensuring preferences are met.

Records evidence that people's needs have been properly assessed and demonstrate the ongoing care and support residents receive. The registered manager leads by example with visible presence at the home, which people appreciate and value. The management team has built strong systems to sustain and improve the quality and effectiveness of the service, while the staff team works well together and understands their roles in keeping people safe from risk and avoidable harm.

Source: CQC inspection report, 11 March 2020

Specialist Care

DementiaOlder people

Photographs of the home

Practical details from the provider

All residents’ rooms have en-suite facilities and a nurse call system.

Published on the provider's website, checked 2 October 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 24 places — this is not a vacancy count
Registration checked: Registered · WV3 8BT

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Outstanding.

Rating report published 11 March 2020. Latest inspection date recorded: 23 January 2020.

Safe: Good
Effective: Good
Caring: Outstanding
Responsive: Outstanding
Well-led: Outstanding

Read The Croft Residential Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Croft Residential Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Croft Residential Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Croft Residential Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees