England

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Hillgrove Residential HomeWirral

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Rated:Requires ImprovementResidential

Hillgrove Residential Home

79 Eleanor Road, Prenton, Merseyside, CH43 7QW

07853962507

Care Type

Residential Care

Assessment date

26 August 2025

Provider

Mayflower Care Homes Limited

Beds

23 beds

Rating history

Requires ImprovementDec 2016
Requires ImprovementJan 2018
GoodFeb 2019
Requires ImprovementApr 2022
Requires ImprovementDec 2025

Rating dropped from Good to Requires Improvement in 2022. CQC has rated this home 5 times since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Mayflower Care Homes Limited runs in England.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Hillgrove Residential Home

Hillgrove Residential Home is a residential care home in Wirral, providing accommodation and personal care for people, including some living with dementia. The findings below set out what CQC inspectors most recently found there.

Hillgrove Residential Home provides accommodation and personal care for up to 23 people, including some living with dementia. Following concerns raised about people's safety, inspectors carried out a responsive assessment and found two breaches of regulations relating to safe care and treatment, including risk assessment, safe environments and staff training. The provider also remained in breach of regulations on good governance, with no improvement since the previous assessment.

Despite these shortfalls, the CQC found people were treated with kindness, dignity and respect, and relatives spoke positively about staff knowledge and continuity. Families felt welcomed and involved in care reviews. A new manager had recently started, and an action plan has been requested to address the ongoing concerns.

Source: CQC assessment, 2 December 2025

Specialist Care

Dementia

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 23 places — this is not a vacancy count
Registration checked: Registered · CH43 7QW

Registered care categories

Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 2 December 2025. Assessment date recorded: 26 August 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 2 December 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 30 September to 11 November 2025 with on-site visits taking place on 30 September and 2 October 2025.
Hillgrove Residential Home is a residential care home providing accommodation and personal care to up to 23 people. There were 21 people living at the home, some of whom were living with dementia. This was a responsive assessment due to concerns we received about people’s safety. We found two breaches of the legal regulations in relation to people’s safe care and treatment, specifically how risks were assessed, safe environments, staff training and good governance. The provider was previously in breach of the legal regulation in relation to good governance. Improvements were not found at this assessment, and the provider remained in breach of this regulation. We have asked the provider for an action plan in response to the concerns found at this assessment. The provider was registered with the CQC as the registered manager and the nominated individual. There had been a home manager in post-up who had recently left. A newly appointed manager started during our assessment. Staff treated people with dignity and respect. We received positive feedback about the staff working at the service from people and their loved ones. We observed kind and caring interactions.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Hillgrove Residential Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Hillgrove Residential Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Hillgrove Residential Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Hillgrove Residential Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees