Highland House

Littlebourne Road, Canterbury, Kent, CT3 4AE

01227656374

Care Type

Residential Care

Inspection date

22 February 2022

Provider

Highland House Residential Home Limited

Beds

30 beds

About Highland House

Highland House is a residential care home in Kent. The findings below set out the CQC's most recent assessment of the service.

Highland House provides residential and nursing care for up to 30 people, many living with dementia. At the time of inspection, 27 people were resident at the service. The home supports people to maintain relationships with family and friends through flexible visiting arrangements, offering choice in where visits take place.

Staff facilitated quality time between residents and visitors in designated areas within the service, enabling meaningful interactions while ensuring proper health and safety measures were followed. Visitors could arrange times convenient to them, and staff worked to support social connections even during periods when visiting was limited, recognizing the importance of these relationships to residents' wellbeing and quality of life.

Source: CQC inspection report, 4 March 2022

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairments

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 30 places — this is not a vacancy count
Registration checked: Registered · CT3 4AE

Registered care categories

Caring for adults over 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 14 January 2020. Latest inspection date recorded: 22 February 2022.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Highland House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Highland House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Highland House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Highland House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees