Bridge Haven

Conyngham Lane, Bridge, Canterbury, Kent, CT4 5JX

01227831607

Care Type

Residential Care

Assessment date

3 March 2025

Provider

Avante Care and Support Limited

Beds

53 beds

About Bridge Haven

Bridge Haven is a residential care home in Kent providing personal care and support to older people. Details of the CQC's most recent findings are set out below.

Bridge Haven is a care home providing personal care and support to older people. The CQC carried out this assessment after a significant safeguarding concern was raised, to check what action the provider had taken to keep people safe. Inspectors found the provider had responded appropriately, worked with other professionals to understand what had happened, and made changes across its services as a result.

Overall the home was rated Good. Staff knew people well and understood their needs, though written risk guidance was not always in place. Medicines were managed safely, and relatives said they felt their loved ones were safe and well cared for.

Source: CQC assessment, 16 May 2025

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 53 places — this is not a vacancy count
Registration checked: Registered · CT4 5JX

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 16 May 2025. Assessment date recorded: 3 March 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 16 May 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 18 March 2025 to 28 March 2025. We completed this assessment after a significant safeguarding concern was identified, to check the action the provider had taken to keep people safe. The provider had taken appropriate action in response to the safeguarding concern identified. They had acted to make sure people were safe and worked with other professionals to identify what had taken place and the lessons which could be learned. The provider had been open and transparent with staff and relatives. Staff told us they had been supported, listened to, and involved in any changes made. The management team had completed a review of processes to identify any improvements which needed to be made. Any changes had been made immediately and put in place across all the provider’s services.
Potential risks to people’s health and welfare had been assessed but there was not always written guidance for staff to follow. However, staff knew people well and understood their support and care needs. Medicines were managed safely, and people received their medicines as prescribed. Staff received training and supervision appropriate to their roles.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Bridge Haven's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Bridge Haven, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Bridge Haven, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Bridge Haven's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees