Highfield Care Home

Highfield Care Home provides accommodation with nursing and personal care for people who need support with their daily lives. The CQC rated the service Good overall, finding staff skilled, kind and responsive, with people and relatives describing care as safe and respectful. Management was seen as approachable, with strong systems in place to monitor the service and act on concerns.

Some shortfalls were noted: care plans and risk assessments did not always contain enough detail for managing specific healthcare needs, and some medicines carrying additional risks had not been properly assessed or recorded. Inspectors found the registered manager began addressing these issues promptly after the visits.