High View Care Services Limited - 9 High View Road

9 High View Road, Upper Norwood, London, SE19 3SS

02086532420

Care Type

Residential Care

Inspection date

26 April 2023

Provider

High View Care Services Limited

Beds

5 beds

About High View Care Services Limited - 9 High View Road

High View Care Services Limited at 9 High View Road is a residential care home in Croydon, offering a small and intimate setting where individuals can feel genuinely at home. The team here takes pride in providing personalised support in an environment that feels calm and community-focused, rather than clinical or impersonal. For families looking for a caring space with a real sense of warmth, this Croydon home is worth getting to know.

High View Care Services Limited operates from 9 High View Road and provides personal care to up to 5 people with mental health conditions, some with histories of substance abuse. At inspection, 4 people were living at the service, though only 1 was receiving personal care.

Inspectors found that people received appropriate support for risks related to their mental health conditions and substance abuse issues. However, the provider had not consistently assessed these risks in line with best practice standards, indicating room for improvement in their risk assessment procedures.

Source: CQC inspection report, 10 June 2023

Specialist Care

Mental healthYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 5 places — this is not a vacancy count
Registration checked: Registered · SE19 3SS

Registered care categories

Caring for adults under 65 yrs; Mental health conditions; Substance misuse problems.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 10 June 2023. Latest inspection date recorded: 26 April 2023.

Safe: Requires improvement
EffectivePublished 25 September 2018: Good
CaringPublished 25 September 2018: Good
ResponsivePublished 25 September 2018: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read High View Care Services Limited - 9 High View Road's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting High View Care Services Limited - 9 High View Road, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit High View Care Services Limited - 9 High View Road, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund High View Care Services Limited - 9 High View Road's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees