R-H-P Outreach Services - South Norwood Hill

R-H-P Outreach Services, South Norwood Hill, is a residential care home providing accommodation and personal care for up to five people, with a focus on those with mental health needs. The CQC rated the service good overall, an improvement from its previous requires improvement rating, after finding the provider had addressed earlier concerns about safe care and treatment.

Inspectors found people received their medicines on time, were protected from avoidable harm, and were supported by trained, appropriately recruited staff. People said they felt safe and well cared for, and staff encouraged independence with daily tasks such as cooking and laundry. The home had an open culture where people felt able to raise concerns and be heard.