England

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Charters Court Nursing and Residential HomeSurrey

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Rated:GoodNursing

Charters Court Nursing and Residential Home

Charters Towers, Felcourt Road, East Grinstead, RH19 2GW

01342363366

Care Type

Nursing Care

Inspection date

13 May 2021

Provider

HC-One No.3 Limited

Beds

60 beds

How this home compares nearby

Of 8 care homes for older people within 5 miles, none are rated higher by CQC, 7 are the same and 1 is lower.

3 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementOct 2018
Requires ImprovementJul 2019
GoodJun 2021

Improved from Requires Improvement to Good in 2021.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by HC-One No.3 Limited, which runs 4 care homes in England: 4 rated Good.

Average care home fees in the South East: £1,243 a week for residential care and £1,579 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Charters Court Nursing and Residential Home

Charters Court Nursing and Residential Home is a nursing home in East Grinstead, Surrey, providing care for older people, including those living with dementia. Full details of the Care Quality Commission's most recent findings are set out below.

Charters Court Nursing and Residential Home provides personal and nursing care to older people aged over 65 in East Grinstead. At inspection, 40 residents lived in the four suites, with capacity for up to 60 people. Many residents require support due to physical and health needs, with some also living with dementia.

Staff knew residents well and protected them from abuse and neglect, providing safe support with medicines. People received care and support tailored to their individual needs and were protected from avoidable harm. The manager ensured lessons were learned following any adverse events to prevent future incidents.

Both residents and staff confirmed there were enough staff on duty to provide safe and timely care.

Source: CQC inspection report, 11 June 2021

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 60 places — this is not a vacancy count
Registration checked: Registered · RH19 2GW

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 11 June 2021. Latest inspection date recorded: 13 May 2021.

Safe: Good
Effective: Good
CaringPublished 26 July 2019: Good
ResponsivePublished 26 July 2019: Requires improvement
Well-led: Good

Questions prompted by these ratings

Responsive: How are care plans, activities and complaints adapted to each resident?

These are questions for your visit, not a claim about conditions today.

Read Charters Court Nursing and Residential Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Charters Court Nursing and Residential Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Charters Court Nursing and Residential Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Charters Court Nursing and Residential Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees