Heartland Manor

The Rise, Brockenhurst, Hampshire, SO42 7SJ

01590622424

Care Type

Residential Care

Inspection date

18 May 2022

Provider

The Wilverley Association

Beds

46 beds

How this home compares nearby

Of 10 care homes for older people within 5 miles, 2 are rated higher by CQC, 7 are the same and 1 is lower.

2 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 24 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementJul 2016
Requires ImprovementSept 2017
GoodOct 2018
GoodJun 2022

Improved from Requires Improvement to Good in 2018.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by The Wilverley Association, which runs 2 care homes in England: 2 rated Good.

Average care home fees in the South East: £1,243 a week for residential care and £1,579 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Heartland Manor

Heartland Manor is a residential care home in Hampshire, providing care for older people and younger adults. Details from the CQC's most recent inspection are set out below.

Forest Oaks is a residential care home with capacity for 46 people, currently supporting 37 residents. The service provides personal and nursing care to older people and younger adults across two separate wings in a purpose-built facility. The home features three floors accessed by stairs and a passenger lift, with various communal areas including a large dining room, lounge spaces, and an activity room.

An accessible garden connects to communal areas and some bedrooms.

Source: CQC inspection report, 16 June 2022

Specialist Care

DementiaMental healthOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 46 places — this is not a vacancy count
Registration checked: Registered · SO42 7SJ

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 16 June 2022. Latest inspection date recorded: 18 May 2022.

Safe: Good
EffectivePublished 18 October 2018: Good
CaringPublished 18 October 2018: Good
ResponsivePublished 18 October 2018: Good
Well-led: Good

Read Heartland Manor's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Heartland Manor, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Heartland Manor, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Heartland Manor's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees