England

Hartwood HouseHampshire

Illustrative image. Photographs of this home have not yet been added.

Rated:GoodResidential

Hartwood House

Bournemouth Road, Lyndhurst, Hampshire, SO43 7DP

02380284555

Care Type

Residential Care

Inspection date

24 May 2022

Provider

Hartwood Care Limited

Beds

50 beds

How this home compares nearby

Of 11 care homes for older people within 5 miles, 1 is rated higher by CQC, 9 are the same and 1 is lower.

5 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementApr 2015
GoodMar 2016
GoodApr 2018
GoodJun 2022

Improved from Requires Improvement to Good in 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Hartwood Care Limited runs in England.

Average care home fees in the South East: £1,243 a week for residential care and £1,579 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Hartwood House

Hartwood House is a residential care home in Hampshire, offering personal care for older people, including some living with dementia. Further detail on the most recent CQC inspection findings is set out below.

Hartwood House provides personal care for up to 50 older people, some living with dementia. During the inspection, 35 residents were using the service. The management team acknowledged facing challenges following the deregistration of the nursing element and identified that communication with external professionals needed improvement to strengthen collaborative working.

Staff received effective training in identifying potential abuse and expressed confidence that the registered manager would investigate any concerns raised. Care plans and risk assessments were in place to guide staff in supporting residents appropriately.

Source: CQC inspection report, 30 June 2022

Specialist Care

DementiaOlder peopleYounger adults

Practical details from the provider

The home has 50 en-suite bedrooms, with direct patio-garden access from most ground-floor rooms.
Shared facilities include Limewood Café, lounges, a private dining room, hair and beauty salon and gardens with level paths and terraces.

Published on the provider's website, checked 20 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 50 places — this is not a vacancy count
Registration checked: Registered · SO43 7DP

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 30 June 2022. Latest inspection date recorded: 24 May 2022.

Safe: Good
EffectivePublished 11 April 2018: Good
CaringPublished 11 April 2018: Good
ResponsivePublished 11 April 2018: Outstanding
Well-led: Good

Read Hartwood House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Hartwood House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Hartwood House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Hartwood House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees