Haven Court

South Tyneside District Hospital, Harton Lane, South Shields, Tyne and Wear, NE34 0PL

01914045500

Care Type

Nursing Care

Inspection date

28 January 2022

Provider

South Tyneside Integrated Care Limited

Beds

80 beds

About Haven Court

Haven Court is a nursing care home in South Tyneside, providing nursing and personal care to people who need it, including some living with dementia. The findings below set out what CQC observed on inspection.

Haven Court is a purpose-built care home that accommodates 80 people requiring nursing and personal care, including some living with dementia. At the time of inspection, 66 people were using the service. The registered manager had implemented effective monitoring systems to ensure compliance with government guidance and provider policies.

Staff demonstrated confidence and knowledge about COVID-19 protocols, with professional visitors and relatives tested on-site and staff providing evidence of vaccination status before entering.

The service maintained a comprehensive testing programme for both staff and people, extending to emergency caregivers. All COVID-19 related risks to people, staff and visitors had been identified, assessed and mitigated. People were actively encouraged and supported to maintain community connections and visit relatives, with family members able to visit in rooms, communal areas and the garden.

Staff had access to appropriate PPE throughout the home and received additional training on correct usage and infection prevention and control measures during the pandemic.

Source: CQC inspection report, 5 February 2022

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 80 places — this is not a vacancy count
Registration checked: Registered · NE34 0PL

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 11 December 2020. Latest inspection date recorded: 28 January 2022.

SafePublished 20 December 2019: Good
Effective: Good
CaringPublished 20 December 2019: Good
Responsive: Good
Well-led: Good

Read Haven Court's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Haven Court, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Haven Court, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Haven Court's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees