Sterling House

150-152 Thorpe Road, Norwich, NR1 1GT

01603573591

Care Type

Residential Care

CQC rating published

19 December 2025

Provider

White & Sterling Residential Care Ltd

Beds

17 beds

How this home compares nearby

Of 31 care homes for older people within 5 miles, 31 are rated higher by CQC, none are the same and none are lower.

1 of these nearby homes has been inspected more recently than this one.

Based on CQC ratings, updated 21 October 2026. How we compare homes | See the nearby homes

Rating history

InadequateJun 2023
InadequateApr 2026

Rated Inadequate at every inspection since 2023.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home White & Sterling Residential Care Ltd runs in England.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Sterling House

Sterling House is a residential care home located in Norfolk, East of England. Its registered care categories include dementia, older people, and younger adults. The home has 17 beds. CQC records an overall rating of Inadequate, published in December 2025. The home is operated by White & Sterling Residential Care Ltd.

Specialist Care

DementiaOlder peopleYounger adults

5 Questions to Ask on Your Visit

When visiting Sterling House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Sterling House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Sterling House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees