Hillcrest

106 Thorpe Road, Thorpe, Norwich, Norfolk, NR1 1RT

01603626073

Care Type

Residential Care

CQC rating published

22 December 2021

Provider

365 Care Homes Limited

Beds

52 beds

How this home compares nearby

Of 31 care homes for older people within 5 miles, 2 are rated higher by CQC, 18 are the same and 11 are lower.

14 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementJun 2015
Requires ImprovementAug 2016
GoodAug 2017
Requires ImprovementApr 2020
GoodDec 2021

Improved from Requires Improvement to Good in 2021. CQC has rated this home 5 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by 365 Care Homes Limited, which runs 6 care homes in England: 1 rated Outstanding, 4 Good and 1 Requires Improvement.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Hillcrest

Hillcrest is a 52-bed residential care home located on Thorpe Road in Norwich, Norfolk. The home is operated by 365 Care Homes Limited and provides care for older people and those living with dementia.

The home received a Good rating from the Care Quality Commission following its most recent inspection in December 2021. As a medium-sized facility, it offers residential care services tailored to the needs of its resident population, with particular experience in supporting those with dementia-related conditions.

Situated in the Thorpe area of Norwich, the home is positioned within the Norfolk region of the East of England. The residential setting provides accommodation and care for individuals requiring support with daily living activities and health management.

Specialist Care

DementiaOlder people

5 Questions to Ask on Your Visit

When visiting Hillcrest, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Hillcrest, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Hillcrest's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees