England

Placeholder image for Hartley House Care Home

Hartley House Care HomeKent

Illustrative image. Photographs of this home have not yet been added.

Rated:GoodResidential

Hartley House Care Home

Hartley House, Hartley Road, Cranbrook, Kent, TN17 3QN

01580713139

Care Type

Residential Care

Inspection date

22 December 2020

Provider

Hartley House Limited

Beds

57 beds

How this home compares nearby

Of 15 care homes for older people within 10 miles, none are rated higher by CQC, 13 are the same and 2 are lower.

7 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 24 October 2026. How we compare homes | See the nearby homes

Rating history

GoodMar 2015
GoodMar 2017
GoodDec 2019

Rated Good at every inspection since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Hartley House Limited runs in England.

Average care home fees in the South East: £1,243 a week for residential care and £1,579 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Hartley House Care Home

Hartley House Care Home is a residential care home in Kent, offering care across several adjoining units. Details of the Care Quality Commission's most recent inspection findings are set out below.

Hartley House provides residential care for 57 older people and people living with dementia across four adjoining units. At inspection, 40 people were living at the service. The home had implemented strong infection control procedures, including appointment-only visiting with temperature checks and external access to residents' rooms.

A visitor pod with a floor-to-ceiling screen enabled safe face-to-face contact. Gifts from outside were quarantined for 72 hours before being given to residents. Staff had adequate personal protective equipment and demonstrated correct usage and safe disposal practices.

The registered manager had introduced a new uniform policy to support infection prevention measures.

Source: CQC inspection report, 27 January 2021

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 57 places — this is not a vacancy count
Registration checked: Registered · TN17 3QN

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 3 December 2019. Latest inspection date recorded: 22 December 2020.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Hartley House Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Hartley House Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Hartley House Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Hartley House Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees