Hartfield House Care Home

4 Hartfield Road, Leatherhead, Surrey, KT22 7GQ

01372239500

Care Type

Nursing Care

Assessment date

24 April 2024

Provider

Porthaven Care Homes No 3 Limited

Beds

62 beds

About Hartfield House Care Home

Hartfield House Care Home is a nursing home in Surrey, providing care for people who need support with daily living, including those recovering from illness or reduced mobility. Further details from the CQC's most recent inspection are set out below.

Hartfield House Care Home provides residential care and support for people who need help with daily living, including those regaining independence after periods of illness or reduced mobility. The CQC found the service to be performing well overall, with people describing staff as skilled, attentive and knowledgeable about their needs.

Inspectors found people felt safe and were supported to take positive risks that helped them build confidence and independence. Recent staffing changes had slightly affected some processes while the new team settled in, but the home showed clear plans for ongoing improvement and a willingness to learn.

Source: CQC assessment, 15 July 2024

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 62 places — this is not a vacancy count
Registration checked: Registered · KT22 7GQ

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 15 July 2024. Assessment date recorded: 24 April 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 15 July 2024. References to “we” mean CQC. It describes findings at that time.

Date of assessment 01 May to 14 May 2024 We carried out this assessment in response to indications of risk, including the time since the last inspection. We found that the service was keeping people safe and were proactive in involving people in managing risks relating to their own care. Positive risk-taking was promoted which contributed to people regaining skills and independence with measured and least restrictive support in place. People were happy with their care and staff felt supported in their roles. Changes to the staff structure had resulted in a slight impact to some processes as the new team became established and embedded. The service had a clear vision and plan for improvements and demonstrated an enthusiasm to learn.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Hartfield House Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Hartfield House Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Hartfield House Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Hartfield House Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees