Birdscroft Nursing Home

16 Highfields, Ashtead, Surrey, KT21 2NL

01372274499

Care Type

Nursing Care

Inspection date

17 July 2023

Provider

St Dominic's Limited

Beds

28 beds

About Birdscroft Nursing Home

Birdscroft Nursing Home brings together professional nursing care and a genuine sense of warmth in the heart of Surrey, offering families a place where their loved ones can feel at home. The team here understands how important it is to find somewhere that feels right, and they work hard to create a supportive, friendly environment for everyone in their care.

This nursing home provides personal and nursing care to up to 28 people, including those with dementia, nursing needs, and age-related frailty. At inspection, 25 people were using the service.

While some improvements have been made, the home's governance systems do not consistently ensure safe care delivery. Quality assurance processes exist but fail to identify areas needing improvement, including potential infection risks and environmental issues. Staff support people to have choice and control in their lives, though the home needs stronger systems to sustain these standards.

Source: CQC inspection report, 1 September 2023

Specialist Care

Learning disabilitiesOlder peopleYounger adults

Facilities & Amenities

GardenCommunal Lounge

Photographs of the home

Practical details from the provider

The home offers single bedrooms, most with en-suite facilities or wet rooms, and encourages residents to personalise their rooms.
Shared lounges overlook the garden.

Published on the provider's website, checked 20 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 28 places — this is not a vacancy count
Registration checked: Registered · KT21 2NL

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 1 September 2023. Latest inspection date recorded: 17 July 2023.

Safe: Requires improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Birdscroft Nursing Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Birdscroft Nursing Home, consider asking...

1.How many qualified nurses are on duty overnight and at weekends?
2.How do you manage a resident's relationship with their GP and hospital team?
3.What is your approach when a resident's condition deteriorates quickly?
4.What additional charges apply beyond the weekly fee?
5.How do you approach end of life care and involve families in those decisions?

5 Things to Look For on Your Visit

When you visit Birdscroft Nursing Home, look out for...

1.Is the nursing station visible and staffed, or hard to find?
2.Do staff respond promptly when a resident needs attention?
3.Are call bells answered quickly or left ringing?
4.Does the home feel calm or rushed and understaffed?
5.Are residents' medical records and care plans visible and up to date?

Could the NHS fund Birdscroft Nursing Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees