Aurem Care (The Red House)

Aurem Care (The Red House) in Surrey provides accommodation and personal care for up to 26 people, including younger and older adults and those living with dementia. The CQC rated the home as Requires Improvement overall, finding breaches relating to risk management, staff training and deployment, and governance. Some risk assessments lacked detail and staff had gaps in knowledge, while some people and relatives felt staffing levels were not always sufficient.

Inspectors found staff to be kind and compassionate, though some care was not delivered respectfully, and choice and control were not always well supported. Health needs were monitored effectively with good input from healthcare professionals. Activities were offered regularly, but those living with dementia did not always receive the same level of meaningful engagement.