England

Harleston HouseSuffolk

Illustrative image. Photographs of this home have not yet been added.

Rated:OutstandingResidential

Harleston House

115 Park Road, Lowestoft, Suffolk, NR32 4HX

01502574889

Care Type

Residential Care

Inspection date

26 January 2021

Provider

Greensleeves Homes Trust

Beds

39 beds

How this home compares nearby

Of 14 care homes for older people within 5 miles, none are rated higher by CQC, 1 is the same and 13 are lower.

11 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodJun 2016
OutstandingJan 2019

Improved from Good to Outstanding in 2019.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Greensleeves Homes Trust, which runs 26 care homes in England: 2 rated Outstanding, 16 Good, 7 Requires Improvement and 1 Inadequate.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Harleston House

Harleston House is a residential care home in Suffolk providing personal care support for older people. The findings below set out the CQC's most recent assessment of the service.

This residential care home accommodates up to 39 older people requiring support with personal care. During the inspection, staff demonstrated creative approaches to maintaining residents' connections with family, using phone calls, tablets and large TV screens to facilitate virtual visits, with particular attention given to supporting people with dementia. The home maintained a full activities programme, including themed events such as a 'Butlins' day where staff dressed as red coats, the dining room was transformed into a tent, and residents participated in entertainment like a knobbly knees competition.

Staff implemented comprehensive COVID-19 safety measures, including wearing PPE at all times, maintaining social distancing where possible, requesting test results for hospital discharges, and supporting 14-day isolation periods for new admissions. All staff were willing to undertake PCR testing to protect residents, and the home had recorded no positive COVID cases at the time of inspection.

Source: CQC inspection report, 24 February 2021

Specialist Care

DementiaOlder peoplePhysical disabilities

Practical details from the provider

The home has 39 single bedrooms, each with an en-suite wet room, with lift access and wheelchair-friendly areas.
Shared facilities include a residents' kitchenette, lounges, snugs, library, garden and patio.

Published on the provider's website, checked 20 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 39 places — this is not a vacancy count
Registration checked: Registered · NR32 4HX

Registered care categories

Caring for adults over 65 yrs; Dementia; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Outstanding.

Rating report published 17 January 2019. Latest inspection date recorded: 26 January 2021.

Safe: Good
Effective: Good
Caring: Outstanding
Responsive: Outstanding
Well-led: Outstanding

Read Harleston House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Harleston House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Harleston House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Harleston House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees