Cherry Lodge

The following is CQC's published account of its assessment, published 25 March 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 20 and 29 January 2025. The assessment was completed to follow up on the breaches of the regulations from the last inspection on 19 December 2023 when the service was rated inadequate (published 16 April 2024). The service is a residential care home for up to 27 older people. At the time of assessment there were 15 older people living at the home. The provider was previously in breach of the legal regulations of safe care and treatment, consent, staffing, reporting procedures, and safeguarding. Improvements were found and the provider was no longer in breach of these regulations. However, we found one new breach of legal regulation relating to person-centred care, and a continuing breach of legal regulation relating to governance. We found some areas which demonstrated that audits were still not fully effective or embedded to enable the provider to monitor and improve the quality of care and accuracy of documentation. This included analysis of accidents and incidents in the service. However, we found that in practice people were protected and kept safe by staff who knew their needs well. People were not always involved in the planning of their care, and people’s views were not consistently sought to improve care. Recruitment processes required more robust oversight to ensure staff were recruited safely. Medicines were stored, administered and managed safely. There was a new manager in post who was visible within the service and staff spoke positively about them. This service has been in Special Measures since April 2024. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.