England

Halsey HouseNorfolk

Illustrative image. Photographs of this home have not yet been added.

Rated:Requires ImprovementNursing

Halsey House

Norwich Road, Cromer, Norfolk, NR27 0BA

01263512178

Care Type

Nursing Care

Inspection date

15 March 2023

Provider

The Royal British Legion

Beds

89 beds

How this home compares nearby

Of 10 care homes for older people within 5 miles, 8 are rated higher by CQC, 1 is the same and 1 is lower.

3 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodMar 2017
Requires ImprovementNov 2018
Requires ImprovementNov 2019
Requires ImprovementMay 2020
Requires ImprovementApr 2023

Rating dropped from Good to Requires Improvement in 2018.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by The Royal British Legion, which runs 6 care homes in England: 2 rated Outstanding, 3 Good and 1 Requires Improvement.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Halsey House

Halsey House is a nursing care home in Norfolk, offering families a reassuring place to turn when a loved one needs extra support. The team there takes pride in creating a warm, familiar atmosphere where residents can feel genuinely at home. For families beginning the search for care, it can be a comfort to find a setting that feels approachable and grounded in the local community.

Halsey House provides personal and nursing care to up to 89 people, including those living with dementia. A separate dementia unit operates alongside the main building. At inspection, 55 people were using the service.

The home spans three floors with many ensuite bedrooms and shared living areas on each level. An enclosed, wheelchair-accessible garden is available for residents, relatives and visitors.

Following the previous inspection, the home reviewed its quality assurance systems. Staff demonstrated good knowledge of safeguarding procedures and responded appropriately to concerns raised. Residents and relatives spoke positively about the care provided, with family members noting staff treated their loved ones with dignity and respect.

Source: CQC inspection report, 4 April 2023

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 89 places — this is not a vacancy count
Registration checked: Registered · NR27 0BA

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 4 April 2023. Latest inspection date recorded: 15 March 2023.

Safe: Requires improvement
EffectivePublished 5 May 2020: Good
CaringPublished 5 May 2020: Good
ResponsivePublished 5 May 2020: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Halsey House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Halsey House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Halsey House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Halsey House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees