Hallmark Kew House Luxury Care Home

58 Spencer Hill Road, London, SW19 4EL

02089710190

Care Type

Nursing Care

Inspection date

1 June 2023

Provider

Hallmark Care Homes (SW19) Limited

Beds

81 beds

About Hallmark Kew House Luxury Care Home

Hallmark Kew House Luxury Care Home brings its Outstanding CQC rating to the heart of Merton, offering families in the area a genuinely reassuring option when the time comes to explore nursing care. The team here has built a reputation for going above and beyond, creating an environment where residents can feel truly at home. For families navigating what can be a difficult decision, knowing that Kew House holds the highest possible CQC rating brings real peace of mind.

Kew House provides residential and nursing care for up to 81 people in a single adapted building. At inspection, 69 older people were living there, including those with residential and nursing care needs and people with dementia. People living in the home and their relatives spoke positively about the standard of care provided.

Staff supported residents to have maximum choice and control of their lives, using the least restrictive approaches and acting in their best interests.

Source: CQC inspection report, 6 October 2023

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 81 places — this is not a vacancy count
Registration checked: Registered · SW19 4EL

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Outstanding.

Rating report published 6 October 2023. Latest inspection date recorded: 1 June 2023.

Safe: Good
EffectivePublished 19 December 2019: Outstanding
CaringPublished 19 December 2019: Outstanding
ResponsivePublished 19 December 2019: Outstanding
Well-led: Good

Read Hallmark Kew House Luxury Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Hallmark Kew House Luxury Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Hallmark Kew House Luxury Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Hallmark Kew House Luxury Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees