Heathland Court Care Home

The following is CQC's published account of its assessment, published 11 June 2024. References to “we” mean CQC. It describes findings at that time.

Date of assessment 8 May 2024. We brought the assessment of this service forward due to concerns raised about the standard of care some people residing at the care home might receive and because they were rated requires improvement at their last inspection for the key question, 'Is the service well-led?' We looked at 4 key questions and 12 quality statements during this assessment. Heathland Court is a 'care home' that can provide nursing and personal care to up to 58 people. At the time of our inspection there were 56 older people living there, across 4 separate floors, each with its own adapted facilities. Two floors accommodate people with nursing needs and two floors accommodate people living with dementia. During our inspection we spoke with various managers and staff who worked at the care home including, the new registered manager, 2 clinical nurse leads, the services regional manager, 6 care workers, the chef and an activities coordinator. At this inspection we found the service had improved. The rating for the key question, 'Is the service well-led' has now changed from requires improvement to good. The service remains rated good overall. This is because the service now has a registered manager and two clinical lead nurses in post who ensure the care home is consistently well-led. Managers and staff understood their duty of care to safeguard people from abuse and protect them from harm. People were cared for and supported by staff who knew how to manage risks they might face. There were enough staff employed and they had received appropriate training to meet people's needs. Medicines systems were well-organised. People were encouraged to make decisions about the care and support they received and supported to maintain their independence. The provider listened to information about people who are most likely to experience inequality in experience or outcomes and tailored the care and support accordingly.