Guildford House Care Home

The Astolat Business Park, Astolat Way, Peasmarsh, Guildford, Surrey, GU3 1NE

01483367041

Care Type

Residential & Nursing Care

Inspection date

28 April 2023

Provider

Willow Tower Opco 1 Limited & Willowbrook Healthcare Limited

Beds

101 beds

About Guildford House Care Home

Guildford House Care Home brings together the warmth of a welcoming community and the reassurance of a Good CQC rating, making it a trusted choice for families across Surrey. With a genuine commitment to creating a place that feels like home, the team here takes pride in ensuring every resident feels comfortable, valued, and well looked after. For families navigating the search for care, Guildford House offers a reassuring sense of stability and heart in a county known for its close-knit communities.

Signature at Guildford provides personal and nursing care for up to 101 residents across three floors, with the top floor specially adapted for people living with dementia. At the time of inspection, 81 people were living at the service. Residents and their relatives reported that staff were kind and caring, and they felt safe.

There were sufficient staff to meet people's needs, and staff demonstrated awareness of care-related risks while supporting residents to maintain their independence.

Medicines were managed safely, and people had good access to healthcare professionals, confirmed through care records. The home had completed safety checks of the premises and fire safety procedures, with individual emergency evacuation plans in place for all residents. Staff understood their whistleblowing responsibilities and how to raise concerns.

People were supported to have maximum choice and control over their lives, with staff working in the least restrictive way possible and in residents' best interests.

Source: CQC inspection report, 21 June 2023

Specialist Care

DementiaOlder people

Photographs of the home

Practical details from the provider

The provider describes en-suite rooms for single occupancy or couples, with space for personal keepsakes.
Facilities include a café, hair salon, gardens and patios, with a minibus for outings.

Published on the provider's website, checked 20 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 101 places — this is not a vacancy count
Registration checked: Registered · GU3 1NE

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 21 June 2023. Latest inspection date recorded: 28 April 2023.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Guildford House Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Guildford House Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Guildford House Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Guildford House Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees