Pilgrim Wood Residential Home

Sandy Lane, Guildford, Surrey, GU3 1HF

01483573111

Care Type

Residential Care

Inspection date

16 September 2021

Provider

Goldenage Healthcare Limited

Beds

35 beds

About Pilgrim Wood Residential Home

Pilgrim Wood Residential Home is a residential care home in Surrey, providing care for older people, including those living with dementia. The CQC's most recent findings on the home are set out below.

Pilgrim Wood Residential Home provides care for up to 35 older people, including those living with dementia. At the time of inspection, 24 people were residing there. Residents felt safe and reported that staff were always available when needed, with staff understanding their individual care preferences well.

The home maintains a stable and committed staff team with good retention rates. Staff members work together effectively to meet residents' needs and demonstrated particular dedication during the coronavirus pandemic, with many relocating to the home to reduce infection risks. People benefit from consistent care provided by staff who know them well.

Source: CQC inspection report, 5 October 2021

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing; Domiciliary care service
Registered capacity: 35 places — this is not a vacancy count
Registration checked: Registered · GU3 1HF

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 5 October 2021. Latest inspection date recorded: 16 September 2021.

Safe: Good
EffectivePublished 14 December 2019: Good
CaringPublished 14 December 2019: Good
ResponsivePublished 14 December 2019: Good
Well-led: Good

Read Pilgrim Wood Residential Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Pilgrim Wood Residential Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Pilgrim Wood Residential Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Pilgrim Wood Residential Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees