George Edward Smart Homes

George Edward Smart Homes provides residential care for up to 60 older people, with 44 residents at the time of inspection. The home conducts regular audits and quality checks, though staff lack a clear provider-level strategy and operational plan to ensure systems maintain accurate and complete records of people's care. Risk assessments and support plans used by staff are not always kept up to date or properly completed, which puts residents at risk of avoidable harm.

The home has limited systems in place to take a holistic view of residents' needs and to record, manage and report concerns about risks and safety.