Maple Court

The following is CQC's published account of its assessment, published 23 October 2024. References to “we” mean CQC. It describes findings at that time.

Maple Court is a residential care home which provides personal care for up to 64 people. The service supports older people including people living with dementia. We carried out our assessment of this service to follow up on concerns we had received. The date of the assessment was 28 May to 20 June 2024, which included site visits on 28 May and 6 June 2024. We looked at 19 quality statements. The overall rating for the service has changed from ‘good’, to ‘requires improvement’ at this assessment. We found two legal breaches of regulation in relation to safe care and treatment and the governance of the service. Records were not always up-to-date and did not contain consistent information. This meant we could not be assured staff were aware of the care people needed. Medicines records and administration practice required improvement to ensure medicines were safely administered. Further work was needed to ensure there was a collaborative approach to people’s care. There was limited activities provision which presented a risk that people would be under-stimulated. Staff interactions outside of basic care tasks, were observed to be limited. The system of checks and audits had not been effective in identifying all areas for improvement. However, referrals were made to the relevant health and social care agencies, whom the service engaged with. Policies and procedures were in place to guide staff practice. The management team engaged with the assessment process and acted on feedback given. Staff were recruited safely. We have asked the provider for an action plan in response to the concerns found at this assessment