England

Florence HouseStaffordshire

Illustrative image. Photographs of this home have not yet been added.

Rated:GoodResidential

Florence House

Porthill Bank, Porthill, Newcastle Under Lyme, Staffordshire, ST5 0AE

01782637354

Care Type

Residential Care

Inspection date

12 April 2022

Provider

Florence House (Staffordshire) Limited

Beds

38 beds

How this home compares nearby

Of 50 care homes for older people within 5 miles, 1 is rated higher by CQC, 31 are the same and 18 are lower.

25 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 21 October 2026. How we compare homes | See the nearby homes

Rating history

GoodFeb 2017
Requires ImprovementAug 2019
Requires ImprovementMar 2021
GoodMay 2022

Improved from Requires Improvement to Good in 2022. CQC has rated this home 4 times since 2017.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Florence House (Staffordshire) Limited runs in England.

Average care home fees in the West Midlands: £912 a week for residential care and £1,308 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Florence House

Florence House is a residential care home in Staffordshire, providing personal care for adults, including some living with dementia, sensory impairments, or mental ill health. The findings below set out what the CQC observed during its most recent inspection.

Florence House provides personal care for up to 36 residents, some living with dementia, sensory impairments, or mental ill health, accommodating them across two floors of a single adapted building. At inspection, 29 people were resident at the service. While some care records required updating to ensure accuracy, other monitoring systems were in place and audits completed regularly.

Staff understood their roles and responsibilities, felt valued by management, and described the home as a good place to work.

Risk management had improved since the last inspection, with people now having current risk assessments in place. Staff demonstrated understanding of how to recognise and respond to safeguarding concerns, helping keep people safe. The service maintained adequate staffing levels with ongoing recruitment efforts, and medicines were managed safely.

However, care plan audits needed to be completed more frequently to maintain oversight of the quality of assessments.

Source: CQC inspection report, 14 May 2022

Specialist Care

DementiaMental healthOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 38 places — this is not a vacancy count
Registration checked: Registered · ST5 0AE

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 14 May 2022. Latest inspection date recorded: 12 April 2022.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Florence House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Florence House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Florence House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Florence House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees