Creative Support - Leonora Street

20 Leonora Street, Burslem, Stoke On Trent, Staffordshire, ST6 3BS

01782817655

Care Type

Residential Care

Inspection date

12 August 2020

Provider

Creative Support Limited

Beds

16 beds

Rating history

Requires ImprovementAug 2015
Requires ImprovementFeb 2017
GoodMar 2019

Improved from Requires Improvement to Good in 2019.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Creative Support Limited, which runs 11 care homes in England: 8 rated Good and 3 Requires Improvement.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Creative Support - Leonora Street

Creative Support - Leonora Street is a residential care home in Stoke-on-Trent, providing personal care for people with long-term, complex mental health needs. The findings below set out what the CQC found during its most recent inspection.

This residential home provides personal care for up to 16 people with long-term, complex mental health needs. At the time of the inspection, 14 people were living at the home.

The provider demonstrated several positive practices during the inspection period. Relatives and people were encouraged to use video calls to maintain contact, with the service purchasing a tablet to ensure everyone had access. A health screening questionnaire was implemented for all visitors, including temperature checks and contact details collection in case anyone became symptomatic.

Staff discussions were held to help reduce anxieties among residents.

Source: CQC inspection report, 10 September 2020

Specialist Care

Mental health

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 16 places — this is not a vacancy count
Registration checked: Registered · ST6 3BS

Registered care categories

Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 8 March 2019. Latest inspection date recorded: 12 August 2020.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Creative Support - Leonora Street's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Creative Support - Leonora Street, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Creative Support - Leonora Street, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Creative Support - Leonora Street's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees