Firbank House

Firbank House provides personal care to up to 42 older people, with 32 residents using the service at the time of inspection. People felt safe at the home, with risks properly identified and managed. Residents received safe support with their medicines, and infection control measures were in place with staff wearing appropriate personal protective equipment.

The home was clean throughout, though some areas of décor required improvement as part of the provider's ongoing development plan. The provider had robust recruitment systems to ensure staff were safely recruited, and staff demonstrated good knowledge in their roles.