Holme Lea

Holme Lea provides residential care and support for up to 48 older people. The CQC found the service requires improvement, identifying breaches around medicines management and weak governance oversight. Significant concerns were raised about time-sensitive medicines, topical creams and record-keeping, though staff were safely recruited and generally kind and attentive.

Families praised staff warmth but raised concerns about staffing levels, with some noting long periods without visible carers and limited activity provision. Care plans lacked personalisation and evidence of family involvement. The registered manager was described as committed to improvement, though management cover during absences had led to gaps in oversight.