Phoenix House

124 Crowstone Road, Westcliff On Sea, Essex, SS0 8LQ

01702337057

Care Type

Residential Care

Inspection date

18 December 2020

Provider

Newhaven Care Limited

Beds

9 beds

About Phoenix House

Phoenix House is a residential care home in Southend-on-Sea, supporting people with learning disabilities or autism. Details of the most recent CQC inspection are set out below.

Phoenix House provides residential care and accommodation to up to nine people with learning disabilities or autism. At the time of inspection, the service was at full capacity with nine residents.

The home had implemented a comprehensive visitors protocol with temperature testing, hand disinfection, and health declarations required upon entry. Staff monitored people in communal areas and thoroughly cleaned these spaces after use. The service actively encouraged residents to spend time in their own rooms, with staff providing support and monitoring to ensure their wellbeing throughout the day.

Source: CQC inspection report, 13 January 2021

Specialist Care

Learning disabilitiesOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing; Domiciliary care service; Supported living service
Registered capacity: 9 places — this is not a vacancy count
Registration checked: Registered · SS0 8LQ

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Caring for children; Learning disabilities; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 18 January 2020. Latest inspection date recorded: 18 December 2020.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Phoenix House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Phoenix House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Phoenix House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Phoenix House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees