Westall House

Birch Grove Road, Horsted Keynes, West Sussex, RH17 7BS

01825791157

Care Type

Residential Care

Inspection date

2 February 2018

Provider

Abbeyfield Society (The)

Beds

33 beds

How this home compares nearby

Of 11 care homes for older people within 5 miles, none are rated higher by CQC, 1 is the same and 10 are lower.

10 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodSept 2015
OutstandingApr 2018

Improved from Good to Outstanding in 2018.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Abbeyfield Society (The), which runs 13 care homes in England: 2 rated Outstanding and 11 Good.

Average care home fees in the South East: £1,243 a week for residential care and £1,579 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Westall House

Westall House is a place where families can feel confident their loved ones are in truly exceptional hands, having earned an Outstanding CQC rating that reflects the genuine care and dedication at its heart. Set in the beautiful county of West Sussex, this warm and welcoming home offers a real sense of community, where residents are treated as individuals and supported to live fulfilling lives. For families beginning the search for the right care home, Westall House is well worth getting to know.

Westall House is a residential care home providing accommodation and care for up to 22 older people, including those living with dementia. The home has two floors with communal spaces including a dining room and lounge areas. At the time of inspection there were 21 residents living at the home.

Since the previous inspection, the registered manager and provider had implemented continual improvements throughout the service. The home received a 'house of the year' award from the provider and an external national nomination for the activities coordinator. These efforts resulted in the service being rated Outstanding at this inspection, an improvement from the previous Good rating.

Source: CQC inspection report, 27 April 2018

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 33 places — this is not a vacancy count
Registration checked: Registered · RH17 7BS

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Outstanding.

Rating report published 27 April 2018. Latest inspection date recorded: 2 February 2018.

Safe: Good
Effective: Good
Caring: Outstanding
Responsive: Outstanding
Well-led: Outstanding

Read Westall House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Westall House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Westall House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Westall House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees