Creative Support - High Street

4 High Street, Oakley, Bedford, MK43 7RG

01612360829

Care Type

Residential Care

Inspection date

18 February 2020

Provider

Creative Support Limited

Beds

6 beds

Rating history

GoodJan 2016
GoodFeb 2018
Requires ImprovementJun 2020

Rating dropped from Good to Requires Improvement in 2020.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Creative Support Limited, which runs 11 care homes in England: 8 rated Good and 3 Requires Improvement.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Creative Support - High Street

Creative Support - High Street is a residential care home based in Bedford, offering a place where residents can feel genuinely at home. The team here understands how important it is for families to find somewhere they can trust, and they work to bring warmth and consistency to everyday life. Bedford itself is a welcoming town with plenty of community spirit, making it a comfortable setting for those who call this home.

Creative Support High Street provides personal care for up to six people with learning disabilities, autism spectrum disorder, dementia, physical disabilities, and sensory impairments. The service is a single storey bungalow with six individual bedrooms, shared bathroom facilities, a shared kitchen, lounge, and garden area, with the office located within the service.

The service has not been developed and designed in line with current best practice guidance for supporting people with complex needs. This affects how well the environment supports residents' independence and wellbeing.

Source: CQC inspection report, 19 June 2020

Specialist Care

DementiaLearning disabilitiesOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 6 places — this is not a vacancy count
Registration checked: Registered · MK43 7RG

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Learning disabilities; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 19 June 2020. Latest inspection date recorded: 18 February 2020.

Safe: Requires improvement
Effective: Requires improvement
Caring: Requires improvement
Responsive: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Caring: How do staff protect privacy, dignity and each person’s choices?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Creative Support - High Street's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Creative Support - High Street, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Creative Support - High Street, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Creative Support - High Street's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees