CareTech Community Services Limited - 82 Chaucer Road

82 Chaucer Road, run by CareTech Community Services Limited, is a care home supporting autistic people and people with a learning disability. The CQC rated the service Requires Improvement overall, identifying breaches relating to safe care, person-centred support and governance. Inspectors found the environment was not always clean or safe, care plans were not consistently personalised or up to date, and audits were not effective at spotting problems.

On a more positive note, staff were found to be kind and knew people well, and people living there and their families gave largely positive feedback about their support. The registered manager was working with staff to drive improvements, though further changes are needed to ensure people's outcomes and safety are consistently well supported.