Cloyda Care Home

227 Malden Road, New Malden, Surrey, KT3 6AG

02089491839

Care Type

Residential Care

Inspection date

8 December 2022

Provider

Cloyda Limited

Beds

35 beds

About Cloyda Care Home

Cloyda Care Home is a residential care home in Kingston upon Thames, providing accommodation and personal care for older people, including those living with dementia. Further details from the Care Quality Commission's most recent inspection are set out below.

This care home accommodates up to 35 older people, including those living with dementia, in one adapted building. At inspection, 29 people were using the service. People and their relatives described it as a safe place to live, with staff understanding the steps needed to keep residents secure.

However, some systems for engaging with people and staff, as well as the provider's plans for developing and improving the service, operated informally. The inspector recommended formalising these processes and will monitor progress at the next planned inspection.

Source: CQC inspection report, 19 January 2023

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 35 places — this is not a vacancy count
Registration checked: Registered · KT3 6AG

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 19 January 2023. Latest inspection date recorded: 8 December 2022.

Safe: Good
EffectivePublished 7 November 2018: Good
CaringPublished 7 November 2018: Good
ResponsivePublished 7 November 2018: Good
Well-led: Good

Read Cloyda Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Cloyda Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Cloyda Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Cloyda Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees