Chelmsford Care Centre Ltd

The following is CQC's published account of its assessment, published 22 August 2025. References to “we” mean CQC. It describes findings at that time.

This assessment was conducted between 15 July and 30 July 2025, with site visits taking place on 15 and 21 July 2025, to follow up on the findings of the previous inspection. At the time of the assessment, Chelmsford Care Centre was providing nursing care to 48 people. The service is registered as a care home offering accommodation and nursing or personal care under a single contractual agreement. Both the care provided, and the premises were reviewed as part of this assessment.

Although the service did not have a registered manager in post at the time, a newly appointed manager had submitted their application to the Care Quality Commission (CQC). For the purposes of this report, they are referred to as the manager.

The assessment focused on whether improvements had been made following previous concerns, particularly regarding good governance. We found that the provider had taken effective action to improve oversight and monitoring of care records and risk management. As a result, the provider was no longer in breach of this regulation.

People received safe, person-centred care, and staff demonstrated a strong understanding of individual needs and preferences. Care plans provided clear guidance to support safe and effective care delivery. Risks were well managed, and people’s health and wellbeing needs were met. People and their representatives were actively involved in planning and reviewing care.

Staff reported feeling supported in their roles and had access to training that enabled them to deliver care that was safe, effective, responsive, and caring. Recruitment processes were robust, helping to ensure the safety of people using the service.

The home was clean, welcoming, and well-suited to the needs of the people living there, including those with dementia. Systems were in place to ensure the safety of the environment and equipment, such as lifts and hoists.

People were supported to engage in meaningful activities and had access to a range of daily organised events. Staff knew people well and provided care in a way that respected their individuality. Staffing levels were appropriate to meet people’s needs safely.

The leadership team demonstrated a proactive approach, with a clear focus on delivering high-quality, person-centred care and driving continuous improvement across the service.