Chaston House Care Home

11 Acacia Road, Acton, London, W3 6HD

02089923208

Care Type

Residential Care

Assessment date

21 June 2024

Provider

Chaston House Ltd

Beds

11 beds

About Chaston House Care Home

Chaston House Care Home is a residential care home in Ealing, offering accommodation and personal care for older people. Details of the most recent CQC assessment are set out below.

Chaston House Care Home provides accommodation and personal care for up to 11 older people. At the time of the assessment, 10 people were living there. The CQC rated the service Requires Improvement overall, unchanged from its previous inspection, after finding it had made some but not enough progress on earlier concerns.

Inspectors found people were happy, with kind, attentive staff who knew them well and supported good health and personalised activities. However, medicines management, the upkeep of the environment and infection control needed improvement, care plans lacked sufficient detail, and audits were not consistently catching gaps in records or care standards.

Source: CQC assessment, 21 August 2024

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 11 places — this is not a vacancy count
Registration checked: Registered · W3 6HD

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 21 August 2024. Assessment date recorded: 21 June 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 21 August 2024. References to “we” mean CQC. It describes findings at that time.

Chaston House Care Home is a care home for up to 11 older people. At the time of our inspection, 10 people were living at the service, although 1 person was in hospital. Our assessment started on 19 July 2024 and ended on 24 July 2024. We visited the service on the 23 July 2024. The rating at our last inspection was requires improvement (Published 28 June 2022). At the last inspection, we had identified breaches relating to safe care and treatment and good governance. We carried out this assessment to check whether the provider had made the required improvements. We found they had made some, but not enough, improvement. We found the provider was still breaching regulations relating to safe care and treatment and good governance. We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Chaston House Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Chaston House Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Chaston House Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Chaston House Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees