Chandos Lodge Nursing Home

Chandos Lodge Nursing Home in Buckinghamshire is a nursing home providing care and support to older people, including people with dementia. The CQC rated the service inadequate overall and has placed it in special measures following an inspection prompted by safety concerns. Inspectors found eight breaches of regulations, including failures around safe care, safeguarding, staffing, recruitment, consent and governance, and found the provider had not always notified the CQC of significant incidents.

Relatives generally described staff as kind, but said they were not involved in care planning and felt communication and activities were limited. The CQC found risks to people were not consistently identified or managed, and that management oversight had failed to pick up or address these problems. The provider has been asked for an action plan to drive improvement.